With Gratitude,
from previous clients



"What you'll learn quickly about Susan is that she has a great understanding of how to develop innovative solutions that are far from the cookie cutter approach and on the cutting edge of providing transformative impact!"

— Chris Cooper

Master of Public Administration (MPA) Student



"I had the privilege of hearing Susan present on Restorative Justice and PBIS at Twin Lakes Elementary School. I appreciate how she dived into behavior, communication, self awareness and linked it to what being trauma informed is all about. She mixed humor, personal observations and her many years of classroom experience into her training. The staff was fully engaged. I highly recommend her to teach and motivate staff with her expertise."

Alison Webster

School Social Worker

San Juan Unified School District


"With over two decades of experience working with students, families, administration and teachers, Susan has the ability to permanently transform climate of environments- both directly and indirectly.

Susan takes her expertise in human development, and instead of simply training staff (which she does masterfully) or doing interventions with individuals, she transfers that expertise to others, who learn that a different set of behaviors can get their needs met while learning you can develop these skills, and draw on concrete tools, that help build strong relationships with colleagues, staff, students and families. 

I've seen Susan present to community groups and at conferences. In both settings, Susan manages to send people home with a new, internal toolkit- the ability to generate new ideas grounded in the knowledge of human development, the impacts of trauma on the body and behavior, and on the ways that resilience shifts these dynamics. When knowledge is transferred in this way, participants develop the confidence to try out new strategies, right away, in any environment.

Susan's expertise is valuable to leaders, staff, families, students  and communities seeking to become trauma informed  and increase the resilience of members and their organizations. "

— donielle prince

ACES Connection

Regional Community Facilitator

San Francisco/Bay Area

"Susan presented an exceptional program on 'Trauma, ACES, Schools, and Us' at our California School Nurses Organization Northern Section, Spring 2018 Conference.  Susan shared her wealth of knowledge and experience in this area and gave the participants many practical skills to help our students succeed. 

We would love to have her back again!"

— colette cooper, rn.

School Nurse

CSNO NS President Elect.




"Susan Jones of Creative Behavior Systems provided two great, comprehensive trainings to members of the ReEntry Coalition on Trauma Informed Care and Resilience Building. Her background is extensive, and her ability to take complex problems and communicate them in simple ways makes the training very effective. The material presented was relevant, research driven and applicable to the population our members serve. I would highly recommend anyone dealing with at-risk or justice involved people take a training from Susan so they can increase engagement, retention and outcomes. Great training all the way around!"

-Maggi Schubert

GPS Social Enterprises, LLC

"Transforming Community One Life at a Time"


"In my three years closely working with Susan Jones, I regard her as the 'People Whisperer.' 

She's been an brave voice and advocate for trauma-informed care in school systems which quickly forget. Trauma-informed care is actually an ethic that has deeply impacted the conscience Susan represents. Because of what Susan has taught me, I try to think and speak from a wholly different empathetic perspective. The results are taking me personally AND professionally further than any professional development I can ever remember. 

But be careful. Because once Susan Jones is in your system, it's like having a mosquito in your ear day and night, she's that good at creating consistent personal awareness."

— michael zysk


Encina Preparatory High School

Social Justice, Mentoring, English and Creative Writing


"Susan will humbly challenge you, not just by her words but through her personhood.  Yes, it is true, there are hundreds of different trainings about trauma and countless trainers; trauma is a hot topic nowadays and rightfully so, as it permeates the seams of society.  Susan lives out, in the most unveiling way, what it means to be a trauma informed person.  Anyone can get trained to become “trauma informed”, Susan teaches people how to be a trauma-informed individual who talk, listen, and interacts in a manner which connects people and brings them to the present like no other.  Body language, a significant communicator; it is not just enough to be informed about trauma but one must consider what their body language is telling the person in front of them.  A person can put a system of any kind into place with the best of intentions but if it is not put into place with all aspects considered the impact might not only be ineffective but detrimental and most often not intentional.  Susan has made a huge impact on me and who I am as a Social Worker.  I am grateful and forever indebted to her for the investment she not only poured into me but into beautiful individuals I come into contact with daily. I see her work in so many, she has no idea how impactful she is."


-Sarah Brooke Stiles,


Social Worker, MTSS Team

San Juan Unified School District