Kristi LaFollette

Healthy Workplace Advocate, Sales and Business Operations Lead, Anti-Racist

"I hired Susan to come speak at a day conference I organized in Portland, OR last December titled Equity In Action. Susan has taught me a great deal over the past few years about ACEs and what Trauma Informed Care is about. I still have a LOT to learn, but I thought her experiences with TIC and applying it to her work as a behavior counselor would be of great interest to our attendees. It WAS!

Susan was very well-prepared. I loved how she was able to keep the room (about 30 people) engaged with her pace, candor, insights and humor. She spoke towards the end of the day, and you know how that can go. People are tired, they start thinking about what to make for dinner...but people were actively listening and asking all kinds of questions at the end. Susan is really good at getting people to CONNECT.

We ALL have experienced some kind of trauma in our lives, and it was my intent to show how in business, understanding this about peers can help with conflict resolution and communicating. I highly recommend Susan as a consultant for any organization interested in learning about Trauma Informed Care."

Chris Cooper, MPA

Program Administrator, Health Education Council

What you’ll learn quickly about Susan is that she has a great understanding of how to develop innovative solutions that are far from the cookie cutter approach and on the cutting edge of providing transformative impact!

Allison Webster

School Social Worker, San Juan Unified School District

"I had the privilege of hearing Susan present on Restorative Justice and PBIS at Twin Lakes Elementary School. I appreciated how she dived into behavior, communication, self awareness and linked it to what being trauma informed is all about. She mixed humor, personal observations and her many years of classroom experience into her training. The staff was fully engaged. I highly recommend her to teach and motivate staff with her expertise."

Stephanie Coleman

CSUS Department of Education Instructor

Cordova High School Special Education Department Lead

“So many of us feel like we want to DO something. We don’t want to just put up a post or two and then go back to our simple and privileged lives. In order to help create change we need tools to better understand the problem, our place in the problem and role in that problem so we can know what to do when and why. Susan’s trainings provide context to what trauma is, what causes it and our role in interacting with one another with this understanding so that we can bring people together, help create space for healing and work towards a world where adverse experiences are the exception and not the rule.”

Michael Zysk

Teacher, Coordinator

San Juan Unified School District

“In my three years closely working with Susan Jones, I regard her as the 'People Whisperer.' She's been an brave voice and advocate for trauma-informed care in school systems which quickly forget. Trauma-informed care is actually an ethic that has deeply impacted the conscience Susan represents. Because of what Susan has taught me, I try to think and speak from a wholly different empathetic perspective. The results are taking me personally AND professionally further than any professional development I can ever remember. But be careful. Because once Susan Jones is in your system, it's like having a mosquito in your ear day and night, she's that good at creating consistent personal awareness."

Maggi Shubert

President/CEO GPS Social Enterprises, LLC, “Transforming Community One Life at a Time"

"Susan Jones of Creative Behavior Systems provided two great, comprehensive trainings to members of the ReEntry Coalition on Trauma Informed Care and Resilience Building. Her background is extensive, and her ability to take complex problems and communicate them in simple ways makes the training very effective. The material presented was relevant, research driven and applicable to the population our members serve. I would highly recommend anyone dealing with at-risk or justice involved people take a training from Susan so they can increase engagement, retention and outcomes. Great training all the way around!"

Sarah Brooke Stiles

ASW, PPSC, Social Worker,

MTSS Team, San Juan Unified School District

"Susan will humbly challenge you, not just by her words but through her personhood.  Yes, it is true, there are hundreds of different trainings about trauma and countless trainers; trauma is a hot topic nowadays and rightfully so, as it permeates the seams of society.  Susan lives out, in the most unveiling way, what it means to be a trauma informed person.  Anyone can get trained to become “trauma informed”, Susan teaches people how to be a trauma-informed individual who talk, listen, and interacts in a manner which connects people and brings them to the present like no other.  Body language, a significant communicator; it is not just enough to be informed about trauma but one must consider what their body language is telling the person in front of them.  A person can put a system of any kind into place with the best of intentions but if it is not put into place with all aspects considered the impact might not only be ineffective but detrimental and most often not intentional.  Susan has made a huge impact on me and who I am as a Social Worker.  I am grateful and forever indebted to her for the investment she not only poured into me but into beautiful individuals I come into contact with daily. I see her work in so many, she has no idea how impactful she is."